REVIEWS

How to Turn Around a Bad Review Online Successfully

sristy
sristy

// <![CDATA[
(function(){var g=this,l=function(a,b){var c=a.split("."),d=g;c[0]in d||!d.execScript||d.execScript("var "+c[0]);for(var e;c.length&&(e=c.shift());)c.length||void 0===b?d=d[e]?d[e]:d[e]={}:d[e]=b},m=function(a,b,c){return a.call.apply(a.bind,arguments)},n=function(a,b,c){if(!a)throw Error();if(2<arguments.length){var d=Array.prototype.slice.call(arguments,2);return function(){var c=Array.prototype.slice.call(arguments);Array.prototype.unshift.apply(c,d);return a.apply(b,c)}}return function(){return a.apply(b,arguments)}},p=function(a,b,c){p=Function.prototype.bind&&-1!=Function.prototype.bind.toString().indexOf("native code")?m:n;return p.apply(null,arguments)},q=Date.now||function(){return+new Date};var r=document,s=window;var t=function(a,b){for(var c in a)Object.prototype.hasOwnProperty.call(a,c)&&b.call(null,a[c],c,a)},w=function(a,b){a.google_image_requests||(a.google_image_requests=[]);var c=a.document.createElement("img");c.src=b;a.google_image_requests.push(c)};var x=function(a){return{visible:1,hidden:2,prerender:3,preview:4}[a.webkitVisibilityState||a.mozVisibilityState||a.visibilityState||""]||0},y=function(a){var b;a.mozVisibilityState?b="mozvisibilitychange":a.webkitVisibilityState?b="webkitvisibilitychange":a.visibilityState&&(b="visibilitychange");return b};var C=function(){this.g=r;this.k=s;this.j=!1;this.i=null;this.h=[];this.o={};if(z)this.i=q();else if(3==x(this.g)){this.i=q();var a=p(this.q,this);A&&(a=A("di::vch",a));this.p=a;var b=this.g,c=y(this.g);b.addEventListener?b.addEventListener(c,a,!1):b.attachEvent&&b.attachEvent("on"+c,a)}else B(this)},A;C.m=function(){return C.n?C.n:C.n=new C};var D=/^([^:]+:\/\/[^/]+)/m,G=/^\d*,(.+)$/m,z=!1,B=function(a){if(!a.j){a.j=!0;for(var b=0;b<a.h.length;++b)a.l.apply(a,a.h[b]);a.h=[]}};C.prototype.s=function(a,b){var c=b.target.u();(c=G.exec(c))&&(this.o[a]=c[1])};C.prototype.l=function(a,b){this.k.rvdt=this.i?q()-this.i:0;var c;if(c=this.t)t:{try{var d=D.exec(this.k.location.href),e=D.exec(a);if(d&&e&&d[1]==e[1]&&b){var f=p(this.s,this,b);this.t(a,f);c=!0;break t}}catch(u){}c=!1}c||w(this.k,a)};C.prototype.q=function(){if(3!=x(this.g)){B(this);var a=this.g,b=y(this.g),c=this.p;a.removeEventListener?a.removeEventListener(b,c,!1):a.detachEvent&&a.detachEvent("on"+b,c)}};var H=/^true$/.test("")?!0:!1;var I={},J=function(a){var b=a.toString();a.name&&-1==b.indexOf(a.name)&&(b+=": "+a.name);a.message&&-1==b.indexOf(a.message)&&(b+=": "+a.message);if(a.stack){a=a.stack;var c=b;try{-1==a.indexOf(c)&&(a=c+"\n"+a);for(var d;a!=d;)d=a,a=a.replace(/((https?:\/..*\/)[^\/:]*:\d+(?:.|\n)*)\2/,"$1");b=a.replace(/\n */g,"\n")}catch(e){b=c}}return b},M=function(a,b,c,d){var e=K,f,u=!0;try{f=b()}catch(h){try{var N=J(h);b="";h.fileName&&(b=h.fileName);var E=-1;h.lineNumber&&(E=h.lineNumber);var v;t:{try{v=c?c():"";break t}catch(S){}v=""}u=e(a,N,b,E,v)}catch(k){try{var O=J(k);a="";k.fileName&&(a=k.fileName);c=-1;k.lineNumber&&(c=k.lineNumber);K("pAR",O,a,c,void 0,void 0)}catch(F){L({context:"mRE",msg:F.toString()+"\n"+(F.stack||"")},void 0)}}if(!u)throw h;}finally{if(d)try{d()}catch(T){}}return f},K=function(a,b,c,d,e,f){a={context:a,msg:b.substring(0,512),eid:e&&e.substring(0,40),file:c,line:d.toString(),url:r.URL.substring(0,512),ref:r.referrer.substring(0,512)};P(a);L(a,f);return!0},L=function(a,b){try{if(Math.random()// // // <![CDATA[
(function(){var e=this,k=function(a,b,c){return a.call.apply(a.bind,arguments)},l=function(a,b,c){if(!a)throw Error();if(2<arguments.length){var d=Array.prototype.slice.call(arguments,2);return function(){var c=Array.prototype.slice.call(arguments);Array.prototype.unshift.apply(c,d);return a.apply(b,c)}}return function(){return a.apply(b,arguments)}},m=function(a,b,c){m=Function.prototype.bind&&-1!=Function.prototype.bind.toString().indexOf("native code")?k:l;return m.apply(null,arguments)},n=Date.now||function(){return+new Date};var p=String.prototype.trim?function(a){return a.trim()}:function(a){return a.replace(/^[\s\xa0]+|[\s\xa0]+$/g,"")},q=function(a,b){return ab?1:0};var r;a:{var t=e.navigator;if(t){var v=t.userAgent;if(v){r=v;break a}}r=""};var x=function(a,b){var c=w;Object.prototype.hasOwnProperty.call(c,a)||(c[a]=b(a))};var aa=-1!=r.indexOf("Opera"),y=-1!=r.indexOf("Trident")||-1!=r.indexOf("MSIE"),ba=-1!=r.indexOf("Edge"),z=-1!=r.indexOf("Gecko")&&!(-1!=r.toLowerCase().indexOf("webkit")&&-1==r.indexOf("Edge"))&&!(-1!=r.indexOf("Trident")||-1!=r.indexOf("MSIE"))&&-1==r.indexOf("Edge"),ca=-1!=r.toLowerCase().indexOf("webkit")&&-1==r.indexOf("Edge"),A=function(){var a=e.document;return a?a.documentMode:void 0},B;a:{var C="",D=function(){var a=r;if(z)return/rv\:([^\);]+)(\)|;)/.exec(a);if(ba)return/Edge\/([\d\.]+)/.exec(a);if(y)return/\b(?:MSIE|rv)[: ]([^\);]+)(\)|;)/.exec(a);if(ca)return/WebKit\/(\S+)/.exec(a);if(aa)return/(?:Version)[ \/]?(\S+)/.exec(a)}();D&&(C=D?D[1]:"");if(y){var E=A();if(null!=E&&E>parseFloat(C)){B=String(E);break a}}B=C}var F=B,w={},G=function(a){x(a,function(){for(var b=0,c=p(String(F)).split("."),d=p(String(a)).split("."),u=Math.max(c.length,d.length),f=0;0==b&&f<u;f++){var g=c[f]||"",h=d[f]||"";do{g=/(\d*)(\D*)(.*)/.exec(g)||["","","",""];h=/(\d*)(\D*)(.*)/.exec(h)||["","","",""];if(0==g[0].length&&0==h[0].length)break;b=q(0==g[1].length?0:parseInt(g[1],10),0==h[1].length?0:parseInt(h[1],10))||q(0==g[2].length,0==h[2].length)||q(g[2],h[2]);g=g[3];h=h[3]}while(0==b)}return 0<=b})},H;var I=e.document;H=I&&y?A()||("CSS1Compat"==I.compatMode?parseInt(F,10):5):void 0;var J;if(!(J=!z&&!y)){var K;if(K=y)K=9<=Number(H);J=K}J||z&&G("1.9.1");y&&G("9");var L=function(a,b,c){a.addEventListener?a.addEventListener(b,c,!1):a.attachEvent&&a.attachEvent("on"+b,c)};var M=/^(?:([^:/?#.]+):)?(?:\/\/(?:([^/?#]*)@)?([^/#?]*?)(?::([0-9]+))?(?=[/#?]|$))?([^?#]+)?(?:\?([^#]*))?(?:#([\s\S]*))?$/,N=function(a){return a?decodeURI(a):a};var O=function(a){da();this.enabled=Math.random()<a},da=e.performance&&e.performance.now?m(e.performance.now,e.performance):n;var P=function(a){O.call(this,a)};(function(){function a(){}a.prototype=O.prototype;P.M=O.prototype;P.prototype=new a;P.prototype.constructor=P;P.J=function(a,c,d){for(var b=Array(arguments.length-2),f=2;fthis.D&&(this.i=-1,T(this,1,a),null!==this.g&&(this.g.registerFinalizeCallback(m(this.g.fireOnObject,this.g,"attempt_survey_trigger",["wfocus",this.C,this.B,this.l,this.w,this.s,a])),5E3// <![CDATA[
(function(){var h=this,aa=function(){},ba=function(a){var b=typeof a;if("object"==b)if(a){if(a instanceof Array)return"array";if(a instanceof Object)return b;var c=Object.prototype.toString.call(a);if("[object Window]"==c)return"object";if("[object Array]"==c||"number"==typeof a.length&&"undefined"!=typeof a.splice&&"undefined"!=typeof a.propertyIsEnumerable&&!a.propertyIsEnumerable("splice"))return"array";if("[object Function]"==c||"undefined"!=typeof a.call&&"undefined"!=typeof a.propertyIsEnumerable&&!a.propertyIsEnumerable("call"))return"function"}else return"null";else if("function"==b&&"undefined"==typeof a.call)return"object";return b},k=function(a){return"string"==typeof a},ca=function(a,b,c){return a.call.apply(a.bind,arguments)},da=function(a,b,c){if(!a)throw Error();if(2g?c=a+f+c:(g+=f.length,f=a.indexOf("&",g),c=0<=f?a.substring(0,g)+c+a.substring(f):a.substring(0,g)+c)}return 2E3<c.length?void 0!==d?ga(a,b,d,void 0,e):a:c};var ha=function(){var a=/[&\?#]exk=([^& ]+)/.exec(r.location.href);return a&&2==a.length?a[1]:null};var ia=String.prototype.trim?function(a){return a.trim()}:function(a){return a.replace(/^[\s\xa0]+|[\s\xa0]+$/g,"")},ka=function(a,b){var c=0;a=ia(String(a)).split(".");b=ia(String(b)).split(".");for(var d=Math.max(a.length,b.length),e=0;0==c&&e<d;e++){var f=a[e]||"",g=b[e]||"";do{f=/(\d*)(\D*)(.*)/.exec(f)||["","","",""];g=/(\d*)(\D*)(.*)/.exec(g)||["","","",""];if(0==f[0].length&&0==g[0].length)break;c=ja(0==f[1].length?0:parseInt(f[1],10),0==g[1].length?0:parseInt(g[1],10))||ja(0==f[2].length,0==g[2].length)||ja(f[2],g[2]);f=f[3];g=g[3]}while(0==c)}return c},ja=function(a,b){return ab?1:0};var la=function(a,b,c){if("array"==ba(b))for(var d=0;d<b.length;d++)la(a,String(b[d]),c);else null!=b&&c.push("&",a,""===b?"":"=",encodeURIComponent(String(b)))},ma=function(a,b,c){for(c=c||0;c<b.length;c+=2)la(b[c],b[c+1],a);return a},na=function(a,b){var c=2==arguments.length?ma([a],arguments[1],0):ma([a],arguments,1);if(c[1]){var d=c[0],e=d.indexOf("#");0e?c[1]="?":e==d.length-1&&(c[1]=void 0)}return c.join("")};var oa=function(a){oa[" "](a);return a};oa[" "]=aa;var qa=function(a,b){var c=pa;return Object.prototype.hasOwnProperty.call(c,a)?c[a]:c[a]=b(a)};var ra=function(a,b){for(var c in a)Object.prototype.hasOwnProperty.call(a,c)&&b.call(void 0,a[c],c,a)},ta=function(){var a=sa;if(!a)return"";var b=/.*[&#?]google_debug(=[^&]*)?(&.*)?$/;try{var c=b.exec(decodeURIComponent(a));if(c)return c[1]&&1e)return"";a.c.sort(function(a,b){return a-b});d=null;c="";for(var f=0;f<a.c.length;f++)for(var g=a.c[f],l=a.f[g],m=0;m=n.length){e-=n.length;b+=n;c=a.g;break}else a.m&&(c=e,n[c-1]==a.g&&–c,b+=n.substr(0,c),c=a.g,e=0);d=null==d?g:d}}f="";a.h&&null!=d&&(f=c+a.h+"="+(a.S||d));return b+f+""},Ca=function(a){if(!a.h)return a.s;var b=1,c;for(c in a.f)b=c.length>b?c.length:b;return a.s-a.h.length-b-a.g.length-1},Da=function(a,b,c,d,e){var f=[];ra(a,function(a,l){(a=Fa(a,b,c,d,e))&&f.push(l+"="+a)});return f.join(b)},Fa=function(a,b,c,d,e){if(null==a)return"";b=b||"&";c=c||",$";"string"==typeof c&&(c=c.split(""));if(a instanceof Array){if(d=d||0,d<c.length){for(var f=[],g=0;ge?encodeURIComponent(Da(a,b,c,d,e+1)):"…";return encodeURIComponent(String(a))};var Ha=function(a,b,c,d,e){if((d?a.R:Math.random())<(e||a.J))try{var f;c instanceof Aa?f=c:(f=new Aa,ra(c,function(a,b){var c=f,d=c.N++;a=Ba(b,a);c.c.push(d);c.f[d]=a}));var g=Ea(f,a.P,a.K,a.O+b+"&");g&&Ga(h,g)}catch(l){}},Ga=function(a,b,c){a.google_image_requests||(a.google_image_requests=[]);var d=a.document.createElement("img");if(c){var e=function(a){c(a);a=e;d.removeEventListener?d.removeEventListener("load",a,!1):d.detachEvent&&d.detachEvent("onload",a);a=e;d.removeEventListener?d.removeEventListener("error",a,!1):d.detachEvent&&d.detachEvent("onerror",a)};za(d,"load",e);za(d,"error",e)}d.src=b;a.google_image_requests.push(d)};var Ia=function(a,b,c){this.i=a;this.M=b;this.j=c;this.l=null;this.L=this.u;this.A=!1},Ja=function(a,b,c){this.message=a;this.fileName=b||"";this.lineNumber=c||-1},La=function(a,b,c){var d;try{d=c()}catch(g){var e=a.j;try{var f=Ka(g),e=a.L.call(a,b,f,void 0,void 0)}catch(l){a.u("pAR",l)}if(!e)throw g;}finally{}return d},v=function(a,b){var c=Ma;return function(){for(var d=[],e=0;e<arguments.length;++e)d[e]=arguments[e];return La(c,a,function(){return b.apply(void 0,d)})}};Ia.prototype.u=function(a,b,c,d,e){try{var f=e||this.M,g=new Aa;g.m=!0;u(g,1,"context",a);b instanceof Ja||(b=Ka(b));u(g,2,"msg",b.message.substring(0,512));b.fileName&&u(g,3,"file",b.fileName);0<b.lineNumber&&u(g,4,"line",b.lineNumber.toString());b={};if(this.l)try{this.l(b)}catch(F){}if(d)try{d(b)}catch(F){}d=[b];g.c.push(5);g.f[5]=d;var l;e=h;d=[];var m,n=null;do{b=e;var t;try{var Y;if(Y=!!b&&null!=b.location.href)b:{try{oa(b.foo);Y=!0;break b}catch(F){}Y=!1}t=Y}catch(F){t=!1}t?(m=b.location.href,n=b.document&&b.document.referrer||null):(m=n,n=null);d.push(new ya(m||""));try{e=b.parent}catch(F){e=null}}while(e&&b!=e);m=0;for(var G=d.length-1;m<=G;++m)d[m].depth=G-m;b=h;if(b.location&&b.location.ancestorOrigins&&b.location.ancestorOrigins.length==d.length-1)for(m=1;m<d.length;++m){var va=d[m];va.url||(va.url=b.location.ancestorOrigins[m-1]||"",va.o=!0)}for(var wa=new ya(h.location.href,!1),xa=d.length-1,G=xa;0c?Math.max(0,a.length+c):c;if(k(a))return k(b)&&1==b.length?a.indexOf(b,c):-1;for(;c<a.length;c++)if(c in a&&a[c]===b)return c;return-1},Pa=Array.prototype.forEach?function(a,b,c){Array.prototype.forEach.call(a,b,c)}:function(a,b,c){for(var d=a.length,e=k(a)?a.split(""):a,f=0;f<d;f++)f in e&&b.call(c,e[f],f,a)},Qa=Array.prototype.map?function(a,b,c){return Array.prototype.map.call(a,b,c)}:function(a,b,c){for(var d=a.length,e=Array(d),f=k(a)?a.split(""):a,g=0;g<d;g++)g in f&&(e[g]=b.call(c,f[g],g,a));return e};var w=function(a){Ra();this.enabled=Math.random()<a},Ra=h.performance&&h.performance.now?ea(h.performance.now,h.performance):p;var Sa,Ma,x=function(a,b){w.call(this,a);this.i=b};(function(){function a(){}a.prototype=w.prototype;x.aa=w.prototype;x.prototype=new a;x.prototype.constructor=x;x.$=function(a,c,d){for(var b=Array(arguments.length-2),f=2;f<arguments.length;f++)b[f-2]=arguments[f];return w.prototype[c].apply(a,b)}})();var Ta=function(a,b){for(var c in a)b.call(void 0,a[c],c,a)},Ua=function(a,b){return null!==a&&b in a};var y;a:{var Va=h.navigator;if(Va){var Wa=Va.userAgent;if(Wa){y=Wa;break a}}y=""}var z=function(a){return-1!=y.indexOf(a)},Xa=function(a){for(var b=/(\w[\w ]+)\/([^\s]+)\s*(?:\((.*?)\))?/g,c=[],d;d=b.exec(a);)c.push([d[1],d[2],d[3]||void 0]);return c};var Ya=function(){return z("Trident")||z("MSIE")},Za=function(){return(z("Chrome")||z("CriOS"))&&!z("Edge")},ab=function(){function a(a){var b;a:{b=d;for(var e=a.length,l=k(a)?a.split(""):a,m=0;mb?null:k(a)?a.charAt(b):a[b]]||""}var b=y;if(Ya())return $a(b);var b=Xa(b),c={};Pa(b,function(a){c[a[0]]=a[1]});var d=fa(Ua,c);return z("Opera")?a(["Version","Opera"]):z("Edge")?a(["Edge"]):Za()?a(["Chrome","CriOS"]):(b=b[2])&&b[1]||""},$a=function(a){var b=/rv: *([\d\.]*)/.exec(a);if(b&&b[1])return b[1];var b="",c=/MSIE +([\d\.]+)/.exec(a);if(c&&c[1])if(a=/Trident\/(\d.\d)/.exec(a),"7.0"==c[1])if(a&&a[1])switch(a[1]){case "4.0":b="8.0";break;case "5.0":b="9.0";break;case "6.0":b="10.0";break;case "7.0":b="11.0"}else b="7.0";else b=c[1];return b};var bb=function(){return z("iPhone")&&!z("iPod")&&!z("iPad")};var cb=z("Opera"),A=Ya(),db=z("Edge"),B=z("Gecko")&&!(-1!=y.toLowerCase().indexOf("webkit")&&!z("Edge"))&&!(z("Trident")||z("MSIE"))&&!z("Edge"),eb=-1!=y.toLowerCase().indexOf("webkit")&&!z("Edge"),fb=function(){var a=h.document;return a?a.documentMode:void 0},gb;a:{var hb="",ib=function(){var a=y;if(B)return/rv\:([^\);]+)(\)|;)/.exec(a);if(db)return/Edge\/([\d\.]+)/.exec(a);if(A)return/\b(?:MSIE|rv)[: ]([^\);]+)(\)|;)/.exec(a);if(eb)return/WebKit\/(\S+)/.exec(a);if(cb)return/(?:Version)[ \/]?(\S+)/.exec(a)}();ib&&(hb=ib?ib[1]:"");if(A){var jb=fb();if(null!=jb&&jb>parseFloat(hb)){gb=String(jb);break a}}gb=hb}var kb=gb,pa={},C=function(a){return qa(a,function(){return 0<=ka(kb,a)})},lb;var mb=h.document;lb=mb&&A?fb()||("CSS1Compat"==mb.compatMode?parseInt(kb,10):5):void 0;var D=function(a,b){this.width=a;this.height=b};D.prototype.clone=function(){return new D(this.width,this.height)};D.prototype.ceil=function(){this.width=Math.ceil(this.width);this.height=Math.ceil(this.height);return this};D.prototype.floor=function(){this.width=Math.floor(this.width);this.height=Math.floor(this.height);return this};D.prototype.round=function(){this.width=Math.round(this.width);this.height=Math.round(this.height);return this};D.prototype.scale=function(a,b){this.width*=a;this.height*="number"==typeof b?b:a;return this};!B&&!A||A&&9<=Number(lb)||B&&C("1.9.1");A&&C("9");var E=document,r=window;var nb=null,I=function(a,b){Ga(a,b,void 0)},ob=function(){if(!E.body)return!1;if(!nb){var a=E.createElement("iframe");a.style.display="none";a.id="anonIframe";nb=a;E.body.appendChild(a)}return!0};Sa=new function(){this.P="http:"===r.location.protocol?"http:":"https:";this.K="pagead2.googlesyndication.com";this.O="/pagead/gen_204?id=";this.J=.01;this.R=Math.random()};Ma=new Ia(Sa,"jserror",!0);new x(1E-4,Sa);var J=function(a,b){return v(a,b)};A&&C("9");!eb||C("528");B&&C("1.9b")||A&&C("8")||cb&&C("9.5")||eb&&C("528");B&&!C("8")||A&&C("9");var pb=0,K={},rb=function(a){var b=K.imageLoadingEnabled;if(null!=b)a(b);else{var c=!1;qb(function(b,e){delete K[e];c||(c=!0,null!=K.imageLoadingEnabled||(K.imageLoadingEnabled=b),a(b))})}},qb=function(a){var b=new Image,c,d=""+pb++;K[d]=b;b.onload=function(){clearTimeout(c);a(!0,d)};c=setTimeout(function(){a(!1,d)},300);b.src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw=="},sb=function(a){if(a){var b=document.createElement("OBJECT");b.data=a;b.width="1";b.height="1";b.style.visibility="hidden";var c=""+pb++;K[c]=b;b.onload=b.onerror=function(){delete K[c]};document.body.appendChild(b)}},tb=function(a){if(a){var b=new Image,c=""+pb++;K[c]=b;b.onload=b.onerror=function(){delete K[c]};b.src=a}},ub=function(a){a&&rb(function(b){b?tb(a):sb(a)})};var vb={H:"ud=1",G:"ts=0",Y:"sc=1",C:"gz=1",D:"op=1",Z:"efp=1",X:"rda=1",V:"dcl=1",U:"ocy=1",T:"cvh=1",B:"co=1",W:"mlc=1",F:"opp=1"};if(E&&E.URL){var sa=E.URL,wb=!(sa&&0=b)){var d=0,e=function(){a();d++;dc;){try{if(d.google_osd_static_frame)return d}catch(f){}try{if(d.aswift_0&&(!a||d.aswift_0.google_osd_static_frame))return d.aswift_0}catch(f){}c++;d=b?0<d.location.ancestorOrigins.length&&d.location.origin==d.location.ancestorOrigins[0]?d.parent:null:d!=d.parent?d.parent:null}return null},Eb=function(a,b,c,d,e,f,g){g=g||aa;if(10<Cb)r.clearInterval(N),g();else if(++Cb,r.postMessage&&(b.b||b.a)){if(f=Db(!0,f)){g={};zb(b,g);g[0]="goog_request_monitoring";g[6]=a;g[16]=c;d&&d.length&&(g[17]=d.join(","));e&&(g[19]=e);try{var l=Bb(g);f.postMessage(l,"*")}catch(m){}}}else r.clearInterval(N),g()},Fb=function(a){var b=Db(!1),c=!b;!b&&r&&(b=r.parent);if(b&&b.postMessage)try{b.postMessage(a,"*"),c&&r.postMessage(a,"*")}catch(d){}};var O=!1,Gb=function(a){if(a=a.match(/[\d]+/g))a.length=3};(function(){if(navigator.plugins&&navigator.plugins.length){var a=navigator.plugins["Shockwave Flash"];if(a&&(O=!0,a.description)){Gb(a.description);return}if(navigator.plugins["Shockwave Flash 2.0"]){O=!0;return}}if(navigator.mimeTypes&&navigator.mimeTypes.length&&(a=navigator.mimeTypes["application/x-shockwave-flash"],O=!(!a||!a.enabledPlugin))){Gb(a.enabledPlugin.description);return}try{var b=new ActiveXObject("ShockwaveFlash.ShockwaveFlash.7");O=!0;Gb(b.GetVariable("$version"));return}catch(c){}try{b=new ActiveXObject("ShockwaveFlash.ShockwaveFlash.6");O=!0;return}catch(c){}try{b=new ActiveXObject("ShockwaveFlash.ShockwaveFlash"),O=!0,Gb(b.GetVariable("$version"))}catch(c){}})();var Hb=z("Firefox"),Ib=bb()||z("iPod"),Jb=z("iPad"),Kb=z("Android")&&!(Za()||z("Firefox")||z("Opera")||z("Silk")),Lb=Za(),Mb=z("Safari")&&!(Za()||z("Coast")||z("Opera")||z("Edge")||z("Silk")||z("Android"))&&!(bb()||z("iPad")||z("iPod"));var P=function(a){return(a=a.exec(y))?a[1]:""};(function(){if(Hb)return P(/Firefox\/([0-9.]+)/);if(A||db||cb)return kb;if(Lb)return P(/Chrome\/([0-9.]+)/);if(Mb&&!(bb()||z("iPad")||z("iPod")))return P(/Version\/([0-9.]+)/);if(Ib||Jb){var a=/Version\/(\S+).*Mobile\/(\S+)/.exec(y);if(a)return a[1]+"."+a[2]}else if(Kb)return(a=P(/Android\s+([0-9.]+)/))?a:P(/Version\/([0-9.]+)/);return""})();var Ob=function(){var a=r.parent&&r.parent!=r,b=a&&0<="//tpc.googlesyndication.com".indexOf(r.location.host);if(a&&r.name&&0==r.name.indexOf("google_ads_iframe")||b){var c;a=r||r;try{var d;if(a.document&&!a.document.body)d=new D(-1,-1);else{var e=(a||window).document,f="CSS1Compat"==e.compatMode?e.documentElement:e.body;d=(new D(f.clientWidth,f.clientHeight)).round()}c=d}catch(g){c=new D(-12245933,-12245933)}return Nb(c)}c=(r.document||document).getElementsByTagName("SCRIPT");return 0<c.length&&(c=c[c.length-1],c.parentElement&&c.parentElement.id&&0<c.parentElement.id.indexOf("_ad_container"))?Nb(void 0,c.parentElement):null},Nb=function(a,b){var c=Pb("IMG",a,b);return c?c:(c=Pb("IFRAME",a,b))?c:(a=Pb("OBJECT",a,b))?a:null},Pb=function(a,b,c){var d=document;c=c||d;d=a&&"*"!=a?String(a).toUpperCase():"";c=c.querySelectorAll&&c.querySelector&&d?c.querySelectorAll(d+""):c.getElementsByTagName(d||"*");for(d=0;d<c.length;d++){var e=c[d];if("OBJECT"==a)a:{var f=e.getAttribute("height");if(null!=f&&0<f&&0==e.clientHeight)for(var f=e.children,g=0;g<f.length;g++){var l=f[g];if("OBJECT"==l.nodeName||"EMBED"==l.nodeName){e=l;break a}}}f=e.clientHeight;g=e.clientWidth;if(l=b)l=new D(g,f),l=Math.abs(b.width-l.width)<.1*b.width&&Math.abs(b.height-l.height)<.1*b.height;if(l||!b&&10<f&&10<g)return e}return null};var Q=0,R="",Qb=[],S=!1,T=!1,U=!1,Rb=!0,Sb=!1,Tb=!1,Ub=!1,Vb=!1,Wb=!1,Xb=!1,Yb=0,Zb=0,V=0,ac=[],M=null,bc="",cc=[],dc=null,ec=[],fc=!1,gc="",hc="",ic=(new Date).getTime(),jc=!1,kc="",lc=!1,mc=["1","0","3"],W=0,X=0,nc=0,oc="",pc=!1,qc=!1,sc=function(a,b,c){S&&(Rb||3!=(c||3)||Ub)&&rc(a,b,!0);if(U||T&&Tb)rc(a,b),T=U=!1},tc=function(){var a=dc;return a?2!=a():!0},rc=function(a,b,c){if((b=b||bc)&&!fc&&(2==X||c)&&tc()){for(var d=0;d<Qb.length;++d){var e=uc(Qb[d],b,c),f=a;Sb?ub(e):I(f,e)}Wb=!0;c?S=!1:fc=!0}},vc=function(a,b){var c=[];a&&c.push("avi="+a);b&&c.push("cid="+b);return c.length?"//pagead2.googlesyndication.com/activeview?"+c.join("&"):"//pagead2.googlesyndication.com/activeview"},uc=function(a,b,c){c=c?"osdim":U?"osd2":"osdtos";a=[a,-1<a.indexOf("?")?"&id=":"?id=",c];"osd2"==c&&T&&Tb&&a.push("&ts=1");a.push("&ti=1");a.push("&",b);a.push("&uc="+nc);jc?a.push("&tgt="+kc):a.push("&tgt=nf");a.push("&cl="+(lc?1:0));Xb&&(a.push("&lop=1"),b=p()-Yb,a.push("&tslp="+b));b=a.join("");for(a=0;a<cc.length;a++){try{var d=cc[a]()}catch(e){}c="max_length";2<=d.length&&(3==d.length&&(c=d[2]),b=ga(b,encodeURIComponent(d[0]),encodeURIComponent(d[1]),c))}2E3<b.length&&(b=b.substring(0,2E3));return b},Z=function(a){if(gc){try{var b=ga(gc,"vi",a);ob()&&I(nb.contentWindow,b)}catch(c){}0<=Oa(mc,a)&&(gc="")}},wc=function(){Z("-1")},yc=function(a){if(a&&a.data&&k(a.data)){var b;var c=a.data;if(k(c)){b={};for(var c=c.split("\n"),d=0;d=e)){var f=Number(c[d].substr(0,e)),e=c[d].substr(e+1);switch(f){case 5:case 8:case 11:case 15:case 16:case 18:e="true"==e;break;case 4:case 7:case 6:case 14:case 20:case 21:case 22:case 23:case 24:case 25:e=Number(e);break;case 3:case 19:if("function"==ba(decodeURIComponent))try{e=decodeURIComponent(e)}catch(l){throw Error("Error: URI malformed: "+e);}break;case 17:e=Qa(decodeURIComponent(e).split(","),Number)}b[f]=e}}b=b[0]?b:null}else b=null;if(b&&(c=new yb(b[4],b[12]),M&&M.match(c))){for(c=0;c<ec.length;c++)ec[c](b);b&&(c=100*b[25],"number"==typeof c&&!isNaN(c)&&(window.document["4CGeArbVQ"]=c|0));void 0!=b[18]&&(Ub=b[18],Ub||2!=V||(V=3,xc()));qc&&void 0!=b[7]&&0W&&!T&&2==X&&zc(r,"osd2","hs="+W)},Bc=function(){var a={};zb(M,a);a[0]="goog_dom_content_loaded";var b=Bb(a);try{xb(function(){Fb(b)},10,"osd_listener::ldcl_int")}catch(c){}},Cc=function(){var a={};zb(M,a);a[0]="goog_creative_loaded";var b=Bb(a);xb(function(){Fb(b)},10,"osd_listener::lcel_int");lc=!0},Dc=function(a){if(k(a)){a=a.split("&");for(var b=a.length-1;0<=b;b–){var c=a[b],d=vb;c==d.H?(Rb=!1,a.splice(b,1)):c==d.C?(V=1,a.splice(b,1)):c==d.G?(T=!1,a.splice(b,1)):c==d.D?(Sb=!0,a.splice(b,1)):c==d.B?(pc=!0,a.splice(b,1)):c==d.F&&(qc=!0,a.splice(b,1))}oc=a.join("&")}},Ec=function(){if(!jc){var a=Ob();a&&(jc=!0,kc=a.tagName,a.complete||a.naturalWidth?Cc():L(a,"load",Cc,"osd_listener::creative_load"))}};q("osdlfm",J("osd_listener::init",function(a,b,c,d,e,f,g,l,m,n){Q=a;gc=b;hc=d;S=f;g&&Dc(g);T=f;1==l?ac.push(947190538):2==l?ac.push(947190541):3==l&&ac.push(947190542);M=new yb(e,ha());L(r,"load",wc,"osd_listener::load");L(r,"message",yc,"osd_listener::message");R=c||"";Qb=[n||vc(c,m)];L(r,"unload",Ac,"osd_listener::unload");var t=r.document;!t.readyState||"complete"!=t.readyState&&"loaded"!=t.readyState?!Ya()||0<=ka(ab(),11)?L(t,"DOMContentLoaded",Bc,"osd_listener::dcl"):L(t,"readystatechange",function(){"complete"!=t.readyState&&"loaded"!=t.readyState||Bc()},"osd_listener::rsc"):Bc();-1==Q?X=f?3:1:-2==Q?X=3:0// how to turn around a bad review

Nearly seventy percent of customers admit that they check out reviews online before committing to a purchase. So it’s up to you to manage your online reputation. People are checking out Yelp, Angie’s List, Google reviews and Yahoo Local Listing for information. And from time to time, you will get a negative review.

But that is no reason to panic. An occasional negative review will actually make your profile look more real. When a customer takes the time to give you a not-so-flattering review, that is your opportunity to do one of four things:

Republished by permission. Originally published at Nextiva.

Computer Photo via Shutterstock

More in: Nextiva, Publisher Channel Content
// //

[“source-smallbiztrends”]

TAGGED: , , , , , , , ,

Breaking News

Lost your password?