Google Pixel 2, Pixel 2 XL Facing Issues With Bundled Headphone Adapters, Some Users Claim

Google Pixel 2, Pixel 2 XL Facing Issues With Bundled Headphone Adapters, Some Users Claim

HIGHLIGHTS

  • The bundled USB Type-C to 3.5mm adapter not working for some users
  • Pixel forum thread consists of numerous users with the same issue
  • Android Oreo update has reportedly not fixed the issue

Woes for Google Pixel 2 and Pixel 2 XL owners seem endless, as multiple users have posted on the Pixel User Community forum about faulty headphone adapters that Google has bundled with both the smartphones.

The Pixel 2 and Pixel 2 XL, both, do not have a 3.5mm headphone jack and Google has bundled a USB Type-C to 3.5mm adapter to help users connect their ‘legacy’ headphones. But, the move seems to have proven ineffective as numerous users are reportedly experiencing audio issues with the adapter.

A user with the username ‘Travia336’ started a thread on the Pixel forum, back in October, highlighting this issue and comments filled it soon enough with users complaining about the issue even after two months of the original post.

Some users in the thread have reportedly received functional adapter replacements from Google while some are still waiting for a fix to this unusual issue. Few of the forum users have also offered solutions, one of which involves plugging the adapter into the phone first, then attaching the headphones. Replies to this solution, however, prove that it does not seem to work for most Pixel 2 owners in the thread.

One forum user, with username Nathan K, also suggested troubleshooting the adapter hardware by putting the Pixel 2 in Safe Mode. The user claims that there are some apps that can hijack the audio routing in Android and can cause weird behaviour.

Rebooting the phone, or rather harshly, performing a factory reset seems to be a solution that the majority of the users on the thread found to be effective. Recent comments talked about the issue getting fixed with Android 8.1 Oreo, although it still remained an issue as newer users keep updating the thread with issues in their Pixel 2.

The Pixel 2 and Pixel 2 XL have had their fair share of hardware and software issues ever since launch. From the screen burn-in issue to a clicking sound in the display and audio crashing in portrait mode, the release of the Pixel 2 duo has been filled with controversies related to quality issues. Reports of Pixel 2 XL units shipping without an Android operating system and the Pixel 2 not detecting voice input over Bluetooth are some of the software issues that Google has had to face.

The price of the USB Type-C to 3.5mm headphone adapter was also slashed to $9 (roughly Rs. 580), in October, after uproar related to its original pricing of $20 (roughly Rs. 1,280).

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[“Source-gadgets.ndtv”]

Trai Issues Consultation Paper on Service Quality Standards

Trai Issues Consultation Paper on Service Quality Standards
As the call drop issue remains yet to be fully addressed, the telecom regulator on Friday issued a consultation paper seeking opinion of stakeholders on how quality of services could be improved by the telecom service providers.

It also talked about introducing a graded financial disincentives based on performance.

“How should the call drop rate calculated – either at the Licensed service area level calculated during TCBH (Time Consistent Busy Hour), or calculated during the Cell Bouncing Busy Hour at BTS (Base Transceiver Station) level should be the benchmark,” the consultation paper issued by Telecom Regulatory Authority of India (Trai) asked.

Currently the benchmark for call drop rate is less than 2 percent.

“Considering the performance of service providers and also considering the public outcry in recent times it is felt that there is enough ground for further tightening of the benchmark for this parameter,” the paper said.

The consultation paper titled “Review of network related Quality of Service standards for Cellular Mobile Telephone Service” has sought stakeholders comments by August 26, 2016 and counter comments by September 2, 2016.

“How should the benchmark for the network parameters be revised? Should it be licensed service area wise or district wise or BTS wise or a combination? In such cases what should be the benchmarks? How should the benchmarks be measured?” it asked.

It sought opinion regarding how to calculate call drop rate. It also raised concern over radio link timeout (RLT). “Do you think it is essential to mandate the TSPs to set the RLT parameter? If so what should be the criteria to set the value and the value that needs to be set.”

“Do you think calculation of customer satisfaction index will help in quality of experience of the consumer? If so elaborate the methodology of the calculation of such indexes. What are the latent variable that need to be defined and how are they to be calculated?” it also asked.

It further added: “What are your views on introducing a graded financial disincentives based on performance and what should be such quantum of financial disincentives for various parameters?”

“Customer satisfaction is the major determining factor in the emergence of new services, setting standards and designing of network. Therefore, the customer requirements and expectations are paramount consideration in reviewing quality of service standards irrespective of the technology that has been deployed in the network,” the regulator said.
For the latest coverage from the Consumer Electronics Show in Las Vegas, visit our CES 2017 hub.
Tags: Call Drops, India, Mobiles, Telecom, Telecom Regulatory Authority of India, Trai

[“source-ndtv”]

More Samsung Products Recalled Over Safety Issues (Watch)

Samsung again says its recalling some of its products due to safety concerns. If it feels like you’ve heard this all before, you’re right.

Samsung has already dealt with issues regarding its Galaxy Note 7 devices overheating and even catching fire this year. And after a recall, the issue still wasn’t fixed for all consumers. So the company finally stopped production on the device. And now Samsung is issuing another recall for some of its washing machines. Some of these have violently fallen apart and even damaged nearby walls, according to a class action lawsuit.

So basically, Samsung isn’t having a great year. A company of this tech giant’s size might manage to survive more easily than your average small business. But some of the same principles apply. After marketing disasters like these, companies often must undergo some big changes. In fact, a recent Business Insider report speculated that Samsung might be replacing some of its staff shortly.

How Far Do You Have to Go to Restore Customer Trust?

A few new faces might not be enough to repair Samsung’s image, however. Consumers take product safety seriously. So if customers begin to associate Samsung’s brand with unsafe products, the company may need a fresh perspective. It will also need to introduce new product lines with updated safety features. Or make other changes that could distance the brand from these unfortunate incidents to restore customer trust.

Image: CPSC/Newsy

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Nexus 5X Users Experiencing Boot Loop Issues Being Offered Full Refund by LG

Nexus 5X Users Experiencing Boot Loop Issues Being Offered Full Refund by LGNexus 5X Users Experiencing Boot Loop Issues Being Offered Full Refund by LG
HIGHLIGHTS
Nexus 5X users began complaining of the issue in September
Google is no longer selling the Nexus 5X smartphone
LG says it does not have the relevant part in stock to affect repairs
LG USA is reportedly offering full refunds to users experiencing boot loops on their Nexus 5X smartphones. While normally the process would be to repair, replace, or issue a refurbished unit, the company in this is offering a full refund as it doesn’t have the parts (and presumably new units) to affect a repair. Notably, with the launch of the Pixel smartphones, Google is no longer selling the Nexus 5X.

Reports of the refund policy come from Reddit users, and are seen on the dedicated Nexus 5X subreddit. Users that have given their devices to LG for repairs are now receiving an email that informs them a part required to fix the issue is longer available. They are then asked to produce a sales receipt so that the company can determine the exact amount that needs to be refunded.

“We’re sorry to hear that you’ve experienced a problem with your LGH790 and appreciate you giving us the opportunity to provide a warranty repair. We have received your device at our repair facility but currently a part to complete the repair is out of stock and is no longer available.
To rectify this issue, we would like to offer you a refund for the full amount of your device. That amount will be determined by your sales receipt. Your refund can take approximately 4 weeks to receive due to the holiday.”
The Nexus 5X boot loop issue was first seen in September when the Android 7.0 Nougat update was released. At that point, Google said a very small number of users were affected by the issue, and that it was a hardware issue, and not related to software. The search giant had also said that users should contact their place of purchase for warranty or repair options. Presumably since then, the company has run out of a required part and thus offering refunds instead.

While the refund option recently began being provided in the US, it’s reasonable to expect the company to offer a similar option to affected Nexus 5X users in other parts of the world. To recall, the LG-made Nexus smartphone was launched back in October last year, and like most phones, has a 1-year manufacturer warranty. If you are experiencing the issue, we suggest you contact LG sooner than later to avoid possible issues with warranty.

LG Google Nexus 5X LG Google Nexus 5XRs. 26,990
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Limited storage
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USB Type-C adapters required
Ditches wireless charging
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Tags: Android 7.0 Nougat, Boot Loop, Google, LG

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