The internet has impacted the way most, if not all, industries have evolved. Keeping up with industry trends and available platforms is a job in and of itself. In particular, social media is shaping the way many companies engage with customers and drive sales.
In the education industry, the internet has revolutionized the way people learn and how they interact with their peers. Based on my experience working with social media influencers to engage students, I’d like to share three tips for entrepreneurs in any industry.
Learn how your target audience is using social media.
You can never stay hot for too long in the world of social media. One minute Snapchat is the app of the hour, the next it’s Instagram, and the cycle continues. Social media has secured credibility in recent years as a trusted source of information not only for news but also as a platform for consumers to engage with companies and exchange information.
My company’s target audience is students, and we have found that students today use social media in ways that are foreign to generations that did not grow up in the digital age. For example, “study with me” videos have become a popular internet sensation among youth. My company decided to capitalize on this opportunity by partnering with YouTube influencers to learn how students are using YouTube to study; we then applied that information to our platform to better help our users succeed academically.
Understanding how your target audience is using and benefiting from social media is critical to success. This applies to any business. Many companies are under the impression that all there is to social media is a simple press of a button to post content, but that’s not where the value lies. Building your presence is important, but understanding why you have that presence will help you properly utilize your channels and benefit in multiple ways.
To do so, connect with your target audience and customers. Create surveys, send personal emails or even make phone calls to understand how your customers are using social media and in what ways your business can have a valuable impact. Get a deeper understanding of your audience behavior and which channels you should focus on.