Real Madrid gear up for crucial Sevilla clash

Image result for Real Madrid gear up for crucial Sevilla clashReal Madrid appeared relaxed as they readied themselves for Sunday’s crucial match against Sevilla.

Zinedine Zidane’s side trained in the Spanish sunshine knowing that they hold the destiny of the La Liga title in their own hands ahead of their final three matches of the season.

Cristiano Ronaldo looked in good spirits as he was put through his paces while Toni Kroos was seen horsing around with winger Lucas Vazquez.

Isco, who scored in the Champions League semi-final second leg at Atletico Madrid, seemed focused as he practised his shooting at the session.

But Madrid will have to make do without Gareth Bale for the match, as Zidane revealed the winger will once again be unavailable for selection due to a calf injury sustained last month against Bayern Munich.

The Frenchman told reporters: ‘We have to see day to day with Gareth Bale. He is continuing in the gym, working, trying to get rid of his discomfort.

‘It’s getting better, but you have to go day by day. But he’s not even training with us. I cannot tell you when he will return, but hopefully it is soon.’

Also missing will be defender Pepe, who is struggling with a rib problem.

Pepe has been linked with a move away from Madrid when his contract expires in the summer and Zidane sought to pay tribute to the long-serving centre-back.

Pepe’s career has been spectacular,’ said the Madrid coach.

‘It’s been 10 years where he’s done fantastic things, but with this I’m not telling you what is going to happen next year because I do not know.

‘He will not be in the squad tomorrow because of his rib. He trained with us, but it’s not quite right.’

Madrid sit second in La Liga to Barcelona but are level on points with their rivals and crucially hold a game in hand.

Barcelona have league matches against Las Palmas and Eibar remaining while Real Madrid travel to Celta Vigo and Malaga after the Sevilla clash.

Zidane’s men qualified for the Champions League final against Juventus on Wednesday after they beat Atletico Madrid 4-2 on aggregate in the semi-final.

[“source-ndtv”]

7 Statistics That Prove Mobile Apps Are Crucial For Customer Loyalty

These 7 statistics show why you should be using apps to build customer loyalty

As a small business owner, it is imperative to retain the customers you have as attracting new customers costs nearly seven times the amount it does to retain an existing one. In addition, your existing customers are fourteen times more likely to buy from you than a new customer.

Here are the facts:

  1. 86 percent of consumers say loyalty is primarily driven by likability and 83 percent of consumers say trust. (Rare)
  2. 47 percent of customers would take their business to a competitor within a day of experiencing poor customer service. (24/7)
  3. The estimated cost of customers switching due to poor service is $1.6 trillion. (Accenture)
  4. 60 percent of mobile coupon users say they will “gladly switch brands to use a coupon” (GfK)
  5. 27 percent of small business owners estimate that 11-20 percent of first time customers don’t return to their business (Belly)
  6. 32 percent of executives say retaining existing customers is a priority (Forbes)
  7. 66 percent of companies that saw a decrease in customer loyalty over the past year do not have a mobile app (Apptentive)

Business is a numbers game. So how do you get and keep more customers at lower costs? The trick is to focus less on advertising and more on customer retention, leveraging your existing customers to bring in new ones. Mobile apps can be one of the best investments you can make when it comes to customer loyalty and retention.

Surveys show that 73 percent of satisfied customers will recommend your service to others, and positive testimonials from existing customers are far more likely to influence people than a brand’s own marketing messaging. In other words, your existing customers are a goldmine. They require less investment, they buy more, and they bring new customers with them. With a mobile app, you can even ask for reviews from customers and what is so great about this strategy is that customers who download your app will generally write a positive review since they are loyal customers.

Why You Should Be Using Apps to Build Customer Loyalty

Here are a few more mobile app tips for customer retention:

Use a Mobile App Retention Tool

Apps help you keep a pulse on your customers through advanced analytics. Track in-app activity to see the type of content that’s drawing users most. View demographic info that helps you refine your sales and marketing efforts. And most of all, use features like geofenced push notifications, mobile newsletters andloyalty programs to keep your customer base thriving.

Adapt or Die

Don’t sit on your data — adapt and evolve according to the trends you uncover. Do you know why Richard Branson, the billionaire owner of Virgin Atlantic Inc., lost to the venture capitalists in the Silicon Valley when he tried to go head-to-head with Uber? One simple reason: Uber was backed by an algorithm, by data. Analytics turned Google from good to great and Uber from an audacious venture to the peer-driven giant in transportation. The companies introduced their service, gathered the data, then used it to refine based on customers’ needs.

Long story short, don’t fall behind your competitors when it comes to your investments in new technology such as building a mobile app for your small business. Data shows that customers want to download and use mobile apps from their favorite small businesses. Don’t ignore the data that is right in front of you!

Focus on Customer Service

Ninety-seven percent of customers see customer service as the most important factor when choosing a brand. And after signing up, customer service weighs most heavily on customer satisfaction and net promoter score — or the likelihood that they’ll recommend your brand to someone else. On average, a user contacts customer service about 65 times per year, and 62 percent would leave their provider because of poor customer service. Companies can avoid that fate by making their customer service experience overly simple. Apps with quick contact buttons and sites with digestible help centers reduce customer effort, reflecting positively on your brand as a whole.

A mobile app is a great way for customers to be in touch with your business 24/7. Whether that’s for general business information or to ask you a question about your business. In addition, great customer service can come as a surprise. For example, mobile apps give you the ability to offer in-app only sales and updates on events which customers really appreciate.

Does Retaining Customers Matter in the App Industry?

Absolutely. If you create a mobile app, you may wonder how beneficial user retention really is to your bottom line. After all, deleting an app is easier than installing one — it requires little to no effort to part ways. But as it turns out, app users are far more likely to return back to your business if the right features and incentives are in place. In some ways, it’s a winner-takes-all market, and you need to stay ahead of the curve with your competition. With a mobile app you give your customers an outlet to share their experiences across Facebook, Twitter, and with their friends. Also, you just can’t ignore the facts anymore regarding how mobile apps can help grow a small business.

The more you up your retention, the wider your potential user base grows.

Smartphone Photo via Shutterstock

[“source-smallbiztrends”]

Opinion: Finally, Modi is Taking Crucial Decisions for Economy

M.K.Venu

ed interest had, of late, begun asking this one leading question – when will Narendra Modi return to proper economic management and start taking critical decisions relating to the economy? The Prime Minister has partially answered them with finance minister Arun Jaitley appointing a new Secretary to head the Department of Economic Affairs (DEA) and finally picking a Chief Economic Advisor known for his strong reforms credentials. The NDA government had oddly been without a Chief Economic Advisor after the post fell vacant last year.

Rajiv Mehrishi, Chief Secretary in Rajasthan, will soon take over as Secretary, DEA and US-based economist Arvind Subramanian will take charge as Chief Economic Advisor. As a matter of protocol, the CEA works very closely with Secretary, Economic Affairs on all macro policy matters. So Arvind Subramanian will work with Rajiv Mehrishi on a day-to-day basis.

Mehrishi also has formidable reforms credentials going by the big policy initiatives he took in Rajasthan under Chief Minister Vasundhara Raje. In fact, Mehrishi is credited for much of the economic reforms initiative undertaken by the chief minister, both in her current term as well as her previous stint in office. In many ways, she found Mehrishi indispensable as her policy advisor. So after taking charge as Chief Minister last year, Vasundhara promptly asked Mehrishi, who was then Secretary, Department of Fertilizer at the Centre, to join her government. He could not say no.

Within months of moving to Rajasthan, Mehrishi made waves with his Labour Law reforms. He also rewrote the newly-amended land acquisition law which many argue is procedurally difficult to implement. Since land is a state subject, the Vasundhara Raje government is rewriting the law without diluting benefits for farmers.

Since States also have concurrent jurisdiction over labour laws, Mehrishi made creative changes in various provisions without losing the essence of the legislation. For instance, the Industrial Disputes Act says a formal trade union can be formed with a minimum 15 per cent of the work force. This resulted in a messy situation of multiple trade unions getting formed with 15 per cent of the total workers. This minimum limit was raised to 30 per cent so that the Labour Union is of a reasonable size and scale. Of course it could still result in two unions getting formed, but it will not be as messy as before.

Mehrishi also tweaked the Factories Act which currently says any establishment with 100 workers or above will mandatorily require government permission before shutting down. Rajasthan has now raised the minimum number of workers’ limit to 300. So only factories with 300 workers and above need to take permission from the government before shutting down. These amendments are currently awaiting the President’s assent. The spirit of these amendments is now being followed by the Centre which announced changes in labour laws yesterday. Vasundhara Raje will not be very happy to lose Rajiv Mehrishi. But she can’t do much about it, as it is her own party which rules at the Centre.

Arvind Subramanian, the former Chief Economist of ADB, is also an interesting choice. Subramanian is a firm believer in the rapid rise of Asia, led by China, in the coming years. While most US-based economists tend to argue that the United States will sooner or later bounce back to its position of economic primacy, Arvind argues that the world may be at an inflection point where China’s economy and currency will start to dominate much faster than we all imagine. In his much talked about book, “Eclipse: Living in the shadow of China’s dominance”, it is argued that just as the United States’ economy and currency overtook that of England early 20th century, China might do the same to the US in the 21st century. In fact, Modi may have chosen him partially to understand how China and other emerging Asian economies can convert their economic dominance to a strategic advantage.

Arvind Subramanian also believes in pragmatic reforms. For instance, he has argued India is right to assert its position in WTO in relation to the agriculture sector but says it was a tactical mistake not to sign the Trade Facilitation Agreement. Subramanian believes there is enough scope to transfer cash to our farmers without falling foul of the WTO provisions.

Subramanian is also a strong proponent of shutting down public banks rather than recapitalising them, if they cannot stand on their own feet. He has said the good assets of bad banks must be transferred to other well-run private banks – this, he holds, is preferable to injecting loads of additional capital in government-owned banks which cannot sustain themselves. He is a strong critic of Indira Gandhi and her policy of bank nationalisation. The Sangh Parivar, however, may have different views in this regard. The RSS always admired Indira Gandhi for many things she stood for. Subramanian may have to wade through these complexities which oversimplified western analyses sometimes do not grasp adequately.

Disclaimer: The opinions expressed within this article are the personal opinions of the author. NDTV is not responsible for the accuracy, completeness, suitability, or validity of any information on this article. All information is provided on an as-is basis. The information, facts or opinions appearing in the article do not reflect the views of NDTV and NDTV does not assume any responsibility or liability for the same.
[“source-ndtv”]

Finally, Modi is Taking Crucial Decisions for Economy

(M.K. Venu is Executive Editor of Amar Ujala publications group)

Domestic and global investors looking at India with renewed interest had, of late, begun asking this one leading question – when will Narendra Modi return to proper economic management and start taking critical decisions relating to the economy? The Prime Minister has partially answered them with finance minister Arun Jaitley  appointing a new Secretary to head the Department of Economic Affairs (DEA) and finally picking a Chief Economic Advisor known for his strong reforms credentials. The NDA government had oddly been without a Chief Economic Advisor after the post fell vacant last year.

Rajiv Mehrishi, Chief Secretary in Rajasthan, will soon take over as Secretary, DEA and US-based economist Arvind Subramanian will take charge as Chief Economic Advisor. As a matter of protocol, the CEA works very closely with Secretary, Economic Affairs on all macro policy matters. So Arvind Subramanian will work with Rajiv Mehrishi on a day-to-day basis.

Mehrishi also has formidable reforms credentials going by the big policy initiatives he took in Rajasthan under Chief Minister Vasundhara Raje. In fact, Mehrishi is credited for much of the economic reforms initiative undertaken by the chief minister, both in her current term as well as her previous stint in office. In many ways, she found Mehrishi indispensable as her policy advisor. So after taking charge as Chief Minister last year, Vasundhara promptly asked Mehrishi, who was then Secretary, Department of Fertilizer at the Centre, to join her government. He could not say no.

Within months of moving to Rajasthan, Mehrishi made waves with his Labour Law reforms. He also rewrote the newly-amended land acquisition law which many argue is procedurally difficult to implement. Since land is a state subject, the Vasundhara Raje government is rewriting the law without diluting benefits for farmers.

Since States also have concurrent jurisdiction over labour laws, Mehrishi made creative changes in various provisions without losing the essence of the legislation. For instance, the Industrial Disputes Act says a formal trade union can be formed with a minimum 15% of the work force. This resulted in a messy situation of multiple trade unions getting formed with 15% of the total workers. This minimum limit was raised to 30% so that the Labour Union is of a reasonable size and scale. Of course it could still result in two unions getting formed, but it will not be as messy as before.

Mehrishi also tweaked the Factories Act which currently says any establishment with 100 workers or above will mandatorily require government permission before shutting down. Rajasthan has now raised the minimum number of workers’ limit to 300. So only factories with 300 workers and above need to take permission from the government before shutting down. These amendments are currently awaiting the President’s assent. The spirit of these amendments is now being followed by the Centre which announced changes in labour laws yesterday. Vasundhara Raje will not be very happy to lose Rajiv Mehrishi. But she can’t do much about it, as it is her own party which rules at the Centre.

Arvind Subramanian, the former Chief Economist of ADB, is also an interesting choice. Subramanian is a firm believer in the rapid rise of Asia, led by China, in the coming years. While most US-based economists tend to argue that the United States will sooner or later bounce back to its position of economic primacy, Arvind argues that the world may be at an inflection point where China’s economy and currency will start to dominate much faster than we all imagine. In his much talked about book, “Eclipse: Living in the shadow of China’s dominance”, it is argued that just as the United States’ economy and currency overtook that of England early 20th century, China might do the same to the US in the 21st century. In fact, Modi may have chosen him partially to understand how China and other emerging Asian economies can convert their economic dominance to a strategic advantage.

Arvind Subramanian also believes in pragmatic reforms. For instance, he has argued India is right to assert its position in WTO in relation to the agriculture sector but says it was a tactical mistake not to sign the Trade Facilitation Agreement. Subramanian believes there is enough scope to transfer cash to our farmers without falling foul of the WTO provisions.

Subramanian is also a strong proponent of shutting down public banks rather than recapitalising them, if they cannot stand on their own feet. He has said the good assets of bad banks must be transferred to other well-run private banks – this, he holds, is preferable to injecting loads of  additional capital in government-owned banks which cannot sustain themselves. He is a strong critic of Indira Gandhi and her policy of bank nationalisation. The Sangh Parivar, however, may have different views in this regard. The RSS always admired Indira Gandhi for many things she stood for. Subramanian may have to wade through these complexities which oversimplified western analyses sometimes do not grasp adequately.

Disclaimer: The opinions expressed within this article are the personal opinions of the author. NDTV is not responsible for the accuracy, completeness, suitability, or validity of any information on this article. All information is provided on an as-is basis. The information, facts or opinions appearing in the article do not reflect the views of NDTV and NDTV does not assume any responsibility or liability for the same.

[“source-ndtv”]