As the Global Technology Strategy, Innovation, and Partnerships Team, we study the tech landscape and bring insights from our industry engagements to influence our innovation strategy at JPMorganChase.
Earlier this year, we published our insights on the tech trends that would take over 2025 in our Emerging Tech Trends Report. These insights were demonstrated in real time across JPMorganChase’s 23 Global Technology Centers during the 10th Annual Innovation Week. Through a series of keynotes and hundreds of local, hands-on sessions focusing on AI, cloud, cybersecurity, and more, Innovation Week offered a view into our strategic focus areas and the transformative power of innovation.
The rise of generative and agentic AI
In 2025, Innovation and AI go hand in hand. Jamie Dimon, Chairman and CEO of the company, met with Larry Feinsmith, head of our Global Technology Strategy, Innovation, and Partnerships team, to discuss the company’s innovation strategy to kick off Innovation Week. He began by pointing out that innovation has always been a force for change. AI is the most recent addition to his list of significant societal innovations, which includes the internet, agriculture, printing, steel, electricity, and printing. Our keynote speakers emphasized AI’s transformative effects, and technologists experimented with potential use cases within their teams and business lines. GenAI and AI agents, the next frontier, were major areas of focus. GenAI and AI agents play a crucial role in automating workflows and improving user experiences, as we discuss in our report. Across the industry, GenAI has already expanded the efficiencies and capabilities of existing technologies. At JPMorganChase, GenAI is helping our software engineers become more efficient coders, yielding up to 20% more efficiencies in the software development lifecycle and helping our tech teams deliver more for our businesses.
We are also witnessing an increase in the number of autonomous AI agents on the agentic front. “It comes up with a plan, it creates steps, it can go back and identify mistakes, replan, and ultimately give a final response,” Larry succinctly explained.
At the speed in which AI agents are evolving, we can see a transition from single-agent to multi-agent systems will have implications for how teams and workflows are structured. Operational frameworks are likely to undergo a paradigm shift as a result of the orchestration idea—the way AI agents interact with one another and integrate into systems. Data and AI/ML at scale
Our Chief Operating Officer Jennifer Piepszak, Global Chief Information Officer Lori Beer and Chief Data & Analytics Officer Teresa Heitsenrether, came together to discuss how we’re innovating across the firm, signaling that there’s more to AI than just hype. With over 500 use cases in production, we’ve seen real impact from AI technologies, whether it’s cost avoidance, risk reduction, or revenue growth.
The company’s in-house GenAI chatbot, LLM Suite, was displayed as an illustration of the enormous impact and adoption of innovation throughout our global organization. Since launching in 2024, the firm has expanded access to LLM Suite to 200,000 employees and continues to add new capabilities.
Technology isn’t new, but the pace of technological advancements is. Lori observed that the evolution timelines for tech providers offering new features have decreased from the span of three to five years to quarters.
Technology modernization
Although it would be an understatement to say that AI is the icing on the cake, its effectiveness is contingent on a deeply integrated technology stack that includes infrastructure layer innovation. To build innovative products and experiences, we have to prioritize modernizing our software development, leaning into the cloud and our data infrastructure.
During a discussion on emerging tech trends, Larry highlighted how GenAI is transforming the cloud and driving competition amongst providers who are racing to build storage capacity. AI workload orchestration and agentic software development are key drivers as organizations continue to modernize. The rise of agentic platforms represents a shift in how software is being developed and deployed, reaffirming the symbiosis between cloud-based applications and AI capabilities.
Our team provided additional background on significant infrastructure investments being made to support AI capabilities across the industry, including the construction of data centers and advanced GPU offerings.
preserving the business We talked about the risks that emerging technologies like agentic AI can pose and how we can innovate to support a stronger cybersecurity ecosystem as we discussed the company’s balance of innovation and security. Leaders agreed that we cannot get too caught up in the noise surrounding AI. Instead, we must focus on building solutions that last, that can run with the speed of technology and the threat landscape. Teresa emphasized the importance of prioritizing proper guardrails before thinking about scaling technologies.
For instance, our group talked about how, when used improperly, AI can increase the scale, speed, and credulity of social engineering attacks. We safeguard existing systems while embracing AI’s potential by implementing robust guardrails that guarantee safe data flows and interactions. Leveraging emerging technology to strengthen our security measures is part of our goal of making clients, customers, and our employees’ lives better. Sometimes that can result in differentiation, standardization, or slowing down – not for too long, of course. Innovation is also saying no to a hundred ideas in service of getting the right ones to the pipeline.
“Time flies when you’re innovating”
Innovation is a fundamental cornerstone of JPMorganChase, embedded into every corner of our businesses, operations, and strategy. “Time flies when you’re innovating,” as Larry puts it. For ten years, Innovation Week has celebrated and developed the ideas that lead to technological breakthroughs and drive our business forward.
As we continue to embrace the future of technology, Innovation Week reaffirms our commitment to pioneering advancements, fostering a culture of continuous learning, and shaping the industry landscape.