PM Modi Launches Umang App to Provide Multiple Citizen-Centric Services Under One Roof

PM Modi Launches Umang App to Provide Multiple Citizen-Centric Services Under One Roof

HIGHLIGHTS

  • Umang app is available for both Android and iOS platforms
  • The app gives access to tons of e-governance services
  • There is Aadhaar-based authentication

Prime Minister Narendra Modi on Thursday launched a unified app to serve e-governance through mobile devices. Called Umang (Unified Mobile Application for New-age Governance), the app is developed by the Ministry of Electronics and Information Technology (MeitY) and National e-Governance Division (NeGD) to offer services of the central, state, local bodies, and various government agencies right on Android and iOS based mobile devices. The new offering had emerged on the sidelines of the fifth Global Conference on Cyberspace (GCCS) in New Delhi.

“Today, we launched the Umang Mobile App, which will provide over a hundred citizen-centric services. At the back-end, these services will be catered for by many different departments of the Union and State Governments. This integrated approach will add an automatic layer of ‘peer performance pressure’, in the working of these departments,” Prime Minister Modi said while addressing the audience at GCCS.

The Umang app bundles a list of Digital India services, including Aadhaar, DigiLocker, and PayGov. Additionally, the app provides citizens with all the major government services provided through app, web, SMS, and IVR channels. In terms of e-governance, citizens can use the Umang app to access their income tax filing, LPG cylinder bookings, and Provident Fund account. Parents can also use the Umang app to access CBSE results. It has multilingual support with as many as 10 Indian languages in addition to Hindi and English and includes a payment-based transaction access.

Unlike any third-party apps to access e-governance services, the Umang app supports Aadhaar and other authentication mechanisms such as your phone number and location to give you single-point ubiquitous access to all government services.

You need to register your identity to start using the Umang app. The registration process begins with an OTP (one-time password) that will be generated to your provided mobile number. You’ll also need to choose a couple of security questions and fill in their answers that will help you recover the Umang account. Once you’ve completed the registration, the app will ask you to set an MPIN that will be used alongside your mobile number to access the app.

Also, the Umang app has social media integration that allows you to connect your Facebook, Google, and Twitter accounts and enable one-touch login process.

The interface of the Umang app appears to be convenient for novices. Similarly, the app comes with features like favourites and push notification alerts to help you leverage the benefits of e-governance in the country. There is a support option available on the app to help citizens reach experts for their doubts related to the app or its listed services. However, that option didn’t connect us with one of the agents at the time of our testing.

The Umang app is compatible with devices running Android 4.4 and above and iOS 8.0 and later. Moreover, you can give a missed call on 97183-97183 to get the app download link on your number.

[“Source-gadgets.ndtv”]

Apps to Provide Peace of Mind With a Teenager Behind the Wheel

Q. I have a new teenage driver in the family. What’s the best way to keep tabs on his whereabouts when he is out with the car? Will regular location-tracking phone apps work?

A. As long as you and the teenage driver agree to use a location-tracking app on your phones, the software should give you an idea of where he is at any given moment. Several apps and services for monitoring location through a smartphone can be found online. But keep in mind that you may not get the latest updates if the teenager loses his phone, its battery runs out or a network signal is unavailable.

Some location-tracking services include features specifically for keeping tabs on young drivers. For example, Life 360’s Driver Protect for Android and iOS is one option in this category and includes roadside assistance, a “Safe Drive Review” report for parents to see where the driver went (and how fast), arrival alerts, crash detection and emergency response tools. A Driver Protect subscription is $7.99 a monthbut comes with a free seven-day trial.

Photo

The Life360 Driver Protect app, one of several subscription services that track drivers, guides a new user through setting up a “circle” for family members to see one another on a map. Once configured, the app collects GPS and other data from the driver’s phone to show location, route and other information. Credit The New York Times

For parents who do not want to rely solely on information collected from the phone, a number of companies make vehicle-monitoring kits that use a small gadget that plugs into the car’s onboard diagnostics (OBD-II) port, usually found under the dashboard. Through its companion smartphone app, the device reports the car’s location, speed, braking information, driving history and more. You need to buy the OBD-II adapter (typically less than $80) and pay a monthly subscription fee. Prices vary based on the company, but Bouncie, Hum and MotoSafety are three car-tracking products to consider.

Newer vehicles may have optional tracking tools and custom apps available, so check your car’s user manual if you think these may be available. If the car already has the OnStar vehicle-safety service, you can add its FamilyLink monitoring feature for $3.99 a month.

Welcoming a new motorist into the family these days involves more than just driver’s education classes and adding the teenager to the insurance policy. Distracted driving incidents from texting or fiddling with other technology in the car are dangers that most older generations of drivers did not experience. The National Safety Council has information and app suggestions online for reducing distracted driving. Additionally, the council’s DriveItHome.org site hosts a series of detailed guides for parents of new driver

Even for parents who opt for less electronic surveillance of their teenage drivers, there is software to suggest for the new driver. Apps for the family’s insurance company, navigational aids and roadside-assistance tools can provide help when needed and minimize that invasive feeling.

SimpliSafe Home Security Service May Also Provide Small Business Solution

As the name implies, it is very easy to install the SimpliSafe security system and using it for your small business will save you lots of money.

Securing the place we live and work in used to be a task best left for professional, but like almost every other industry, digital technology is also democratizing security. SimpliSafe Home Security lets you install a wireless security system with all the bells and whistles, without needing an expert and paying an arm and a leg for it.

The SimpliSafe System

As the name implies, it is very easy to install the SimpliSafe system. It comes pre-programmed to work out of the box, and you won’t need to drill any holes or use wires, which saves hundreds on installation alone.

The Packages and Custom Build

You have the option of getting different business packages or you can custom build one for the perfect system. A business 5 piece package is as little as $229.96. You can get some that have as many as 13 components and you can even add more pieces to them for a total of up to 41.

If you decide to build your own, it starts with a core unit that includes the base station, wireless keypad and master keychain. From here, you can add all of the sensors, panic button, keypad, keychains, as well as the siren the company offers. This includes entry, motion, glass break, water, and freezer sensors.

SimpliSafe Security Monitoring Plans

One of the biggest drawbacks of traditional security systems is the monthly fees of the contracts that lock you in with multi-year commitments. With SimpliSafe, you get 24/7 professional alarm monitoring for less than 50 cents per day without annual contracts, and you can cancel anytime.

Access

Once the system is installed, you will have access to your business with your smartphone no matter where you are. The base houses a SIM card for cellular connectivity, and it has a backup battery that works in the event of a power outage.

As the name implies, it is very easy to install the SimpliSafe security system and using it for your small business will save you lots of money.

Conclusion

The system is easy to set up, wireless, without a long term contract allowing you to cancel anytime. It has a 100 percent guarantee with paid shipping for return after 60 days. The company says that this gives customers complete control. What do you think?

Images: SimpliSafe

[“source-ndtv”]

AnswerDash: Provide Predictive Answers Before Your Customers Even Ask Them

Think about the last time you visited the FAQ section on a website.

Why must the map on how to navigate the site be sequestered away from the site itself?

Users are often forced to leave whichever page they are looking at in order to track down information somewhere else on your website. And this puts all the burden on your customers, rather than on your website where it should be. Not only must customers leave the page they are looking at to find the information they want. They are often met with pages of gray print that take time to sift through.

AnswerDash has provided an answer to this predicament. The company has eliminated the use of ‘help islands’; or separate, standalone pages that are often slapped onto sites with little to no integration into the flow of the information . Rather than being redirected to a separate page, users are able to access a tab on the page itself and search from there.

This is the exact opposite of the standard help island formula. As AnswerDash representative Morgan Moretz said in an email interview with Small Business Trends, “AnswerDash is the next generation of website self-service that gives users the right answers, at the right place, at the right time.

“With AnswerDash, digging through knowledge base articles is avoided. Lengthy typing sessions back-and-forth in a live chat window, whether with a bot or a human, are avoided. Phone calls are avoided. Although this type of ‘in-context’ help has been a concept known to computer scientists for decades, AnswerDash is the first company ever to provide it as a SaaS-based answer layer that can grow over time as Web visitors ask new questions.”

AnswerDash also makes use of analytics, providing the site with data about which questions are asked most often. This data, in turn, provides insights into what is causing potential customers to unsubscribe, abandon carts, or just leave, so that the issues can be addressed and fixed. “Our data shows that 5 to 15 percent of customers on a website will use AnswerDash to get answers to their questions,” Moretz mentions, “That’s 50 to 150 times as much usage as most online businesses that rely on help islands to provide answers.”

According to AnswerDash’s own case study (PDF), its tool helps to reduce customer support volumes by up to 50 percent, which means customers are spending more time looking at your product, not an FAQ. Not only do they spend less time searching for answers, but they also spend less time contacting support phone lines, live chat options, or email. (These solutions can be costly or inconvenient for both parties anyway.) By simply accessing a small tab at the top of the page, users are able to access a list of questions and issues giving them information as quickly as possible.

Creating a streamlined system is critical to retaining customers on your site. When users encounter problems, they often become frustrated, and negative experiences do not bring about repeat customers. Instead, AnswerDash tried to design its system to minimize reliance on huge Q&A sections or frustrating  customer support.

Moretz says, “In recognition of most people’s desire to solve their own problems rather than contacting customer support, AnswerDash makes getting self-service answers easy — much easier than FAQs or other help islands. In fact, most customers never need to type a single word when getting answers with AnswerDash since it’s based on the power of point-and-click.

Image: AnswerDash

[“source-smallbiztrends”]